We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location
*Estimated Shipping Time
United States
10-30 Business days
Canada, Europe
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
Asia
10-20 Business days
Africa
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
You receive the wrong item
You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
Other exceptional circumstances outside the control of bluebananas.co.uk
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Real customer reviews
Rated 5.00 out of 5 based on 17 customer ratings
17 reviews
100% of buyers enjoyed this product!
5 stars
( 17 )
4 stars
( 0 )
3 stars
( 0 )
2 stars
( 0 )
1 star
( 0 )
Rated 5 out of 5
O***v –
All is well. Delivery fast, for 100R postman brought home an order .. The picture is even. Nothing is broken.
Rated 5 out of 5
R***r –
The goods came, all packed and delivered to the house
Rated 5 out of 5
Customer –
Top quality
Rated 5 out of 5
L***l –
I was looking forward to the picture, I finally got it. The canvas is twisted and packed in a box. Strasiki in appearance without defects. I recommend it! After completing the work, I will add feedback.
Rated 5 out of 5
S***i –
I’m insane satisfied with the picture and the stones. It can wait until it is finished and then hung at me. Stones are more than enough and the quality is super
Rated 5 out of 5
J***y –
Thank you perfect
Rated 5 out of 5
N***d –
Everything was perfect. Was within 14 days since. I am very satisfied and will definitely order again here.
Rated 5 out of 5
Y***a –
Perfectly packed in a dense cardboard box. In the kit by past kamushkov lay tweezers, baths, handles, bags on the locks, and even stickers so you can sign a bag. See the photo. It came very quickly. Seller recommend.
Rated 5 out of 5
B***r –
Thank you very much ;-)) I received it today – December 9th, 2020. It was a long waiting but I am happy with it ;-)) Thanks again ;-)) Aracy Oliveira
Rated 5 out of 5
D***a –
Thank you very much to the store, the parcel reached 2 weeks to Moscow, everything was well packed, picture as in the photo, ordered the largest size, everything is fine!
Rated 5 out of 5
C***a –
Very nice
Rated 5 out of 5
A***a –
The picture is very beautiful, mom in vastorg, collected in a week, rhinestones with a large margin, defective is not much caught
Rated 5 out of 5
E***k –
Everything arrived perfect, good attention and arrival time, all in perfect condition
Rated 5 out of 5
A***r –
Everything has come in good condition, perfectly packed, nothing has broken! Seller recommend❣& Middot;❣& Middot;❣& Middot;
what's this?
O***v –
All is well. Delivery fast, for 100R postman brought home an order .. The picture is even. Nothing is broken.
R***r –
The goods came, all packed and delivered to the house
Customer –
Top quality
L***l –
I was looking forward to the picture, I finally got it. The canvas is twisted and packed in a box. Strasiki in appearance without defects. I recommend it! After completing the work, I will add feedback.
S***i –
I’m insane satisfied with the picture and the stones. It can wait until it is finished and then hung at me. Stones are more than enough and the quality is super
J***y –
Thank you perfect
N***d –
Everything was perfect. Was within 14 days since. I am very satisfied and will definitely order again here.
Y***a –
Perfectly packed in a dense cardboard box. In the kit by past kamushkov lay tweezers, baths, handles, bags on the locks, and even stickers so you can sign a bag. See the photo. It came very quickly. Seller recommend.
B***r –
Thank you very much ;-)) I received it today – December 9th, 2020. It was a long waiting but I am happy with it ;-)) Thanks again ;-)) Aracy Oliveira
D***a –
Thank you very much to the store, the parcel reached 2 weeks to Moscow, everything was well packed, picture as in the photo, ordered the largest size, everything is fine!
C***a –
Very nice
A***a –
The picture is very beautiful, mom in vastorg, collected in a week, rhinestones with a large margin, defective is not much caught
E***k –
Everything arrived perfect, good attention and arrival time, all in perfect condition
A***r –
Everything has come in good condition, perfectly packed, nothing has broken! Seller recommend❣& Middot;❣& Middot;❣& Middot;
C***e –
Beautiful zeeeeer beautiful beautiful glossily rhinestones
S***o –
very nice
E***e –
High quality. I have not yet made but you see now that is beautiful. There are also special shaped beads peacock feather!