Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of bluebananas.co.uk
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
J***a –
I highly recommend this store they make great custom prints and they a wide variety with high resolution quality, A+ will order more
H***o –
Very beautiful, its perfect
O***n –
good
H***n –
Spectacular. When buying on aliexpress hardly I found a cure so careful in the package the product. And once opened. A surprise. Really great
V***. –
Ok
H***n –
IT’S VERY FANTASTIC
Customer –
The packaging is just titanium, everything went well. The print is pleasant, brings comfort.
Customer –
thank you all good
C***n –
Beautiful paintings! Super responsive and nice store! Free hyper fast really conquered thank you!
Customer –
Super labai ačiū viskas outlet!
N***s –
Picture turned out amazing! Excellent quality. I’m going to place another order soon with no hesitations.
Customer –
I order a second time, again everything is fine
D***s –
Super!!!
Customer –
Very good quality.
M***m –
I am so very happy with the canvas portrait. Love it & will order again.
O***n –
amazing
Customer –
Very good
J***. –
Seller is very helpful, friendly, and very patient, considering the fact that I always ask dozen questions before buying something online 🙂 and she was always prompt with her answers. Seller printed photos of this two beautiful Indian girls, showed to me, after I agreed that they look good, she shipped them. Colours are very vibrant as you can tell based on attached photos. Shipping was very fast and i was impressed how nicely the product was wrapped to make sure it’s not damaged on the way to consumer. Thank you!
P***n –
perfect
N***n –
Good store!
Y***n –
My god, this is perfect, i can not tear my eyes off!! In general, everything is at the highest level,. The store contacted within hours after payment. Patiently clarified all the nuances, sent a bunch of layouts while they came to the common denominator (the white field above this is my wish). Lightning processed the order and sent. Delivery is only 2 weeks, and the packaging is not teeth even russian post. Printing resolution and color reproduction are excellent. Seller wish good sales and all good. Definitely recommend.
M***o –
It comes rolled, it doesn’t have dialed. The store very attentive and quick to reply. Fast shipping
Customer –
After 3 Weeks delivered, good Quality
D***s –
Super
S***a –
Muito bom! qualidade Boa. vendedor atencioso. recomendo!
L***g –
Quality is superb
V***s –
The print looks great. Good price and canvas quality.
V***s –
very good
B***b –
super