Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of bluebananas.co.uk
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
I’m very happy with the result, totally worth the money:)
Customer –
PERFECT! Amazing quality and the shaping was so fast! i loved it!
V***a –
This is frеaking awesome. Ive expected nothing less this high quality print. Amazing work guys thank you so much.
M***e –
i can’t explain how much I love it. it’s perfect and very well made. Thank You so much!!!!
V***v –
Excellent canvas makes the store. For a gift the most it. I bet lucas.
S***a –
good quality. I like
G***a –
All OK. Great item. Great store
A***i –
Correct format, very good colours.
Customer –
ok
E***n –
Best store ! Good quality !
A***y –
Perfect
Customer –
Communication, processing time and delivery time were simply perfect! I am very satisfied with the result of this print! It took 8 days from order to delivery. Highly recomended!
Customer –
Great!
L***k –
Super, Luxus
M***a –
very nice perfect communication
A***a –
Thank you soo much
C***S –
very good work
Customer –
Great fast service! Good quality and my order arrived within 2 weeks. Highly recommended
.***r –
Love it
M***e –
Really nice print, for the 4th time. Cannot wait for the 5th order. Thank you.
G***r –
Received my package. Omg! I love it. Would definitely order more from this store. Communication was excellent. I’m pretty impressed.
.***r –
Very good I like it
C***y –
Very happy.
M***e –
Nice work, thank you. Will come back again for the 6th order 🙂
M***a –
Amazing!!!! And photo quality! And the material is dense very cool
B***S –
Awesome. Nice detail, good texture and beatiful, just like showed.
M***l –
It was amazing thank you so much
A***z –
Perfect as always
P***s –
Perfect. Quality 100% and very well packaged. Foam tube in the middle and more than 1 meter bubble wrap. Will order many more. I highly recommend!
F***r –
Good stuff
Customer –
I’m very, very satisfied
L***L –
I do not want to share pictures because its private but honestly this is very very good quality you will not be dissapointed if you buy from here, so please do you can trust me on this one
A***r –
they did exactly what i requested im so happy
Customer –
Great. Very happy with this product and great quality.
Customer –
Great thanks. Very happy with this product. print is excellent quality.
Customer –
Great product thanks. Very happy with this product.
V***a –
The print quality is very good, as well the packaging! thank you, will order more.
E***i –
perfect! high quality, colour are vivid, very fast shipping, well packed. 5 star store and a 5 star product. Thank you dear friend.
S***r –
The best product I got on Ali express. Highly satisfied.store recommended.
E***v –
Thanks for your job.
D***h –
Excellent product and service
A***v –
The printing quality is excellent!
R***n –
מהמם, איכות גבוהה מאוד, תודה רבה מוכר, משלוח מהיר ממש!! ממליצה בחום!
Customer –
Good quality, safe package, I’m really satisfied
D***h –
great thanks!
A***s –
great quality. Canvas is matte, not gloss. Very good
N***a –
Amazing quality, loving it!
S***r –
Super qualité
G***a –
Great item. Very good store. Order late, but it is not the fault of none.
Customer –
Perfect quality!
M***n –
Super