Refunds & Returns Policy
Orders can not be cancelled if the order processing has started . If your order has been paid and you need to change or cancel it, you must contact us within 30 minutes, . Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our number one priority. Therefore, you can request a refund or reshipment for ordered products if:
- you do not receive them within the guaranteed time (45 days not including 2-7 day processing)
- you receive the wrong item
- you do not want the product you have received (but you must return the item at your expense and the item must be unused with all packaging/tags)
We do not issue the refund if:
- your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- your order does not arrive due to exceptional circumstances outside our control (e.g. delayed by a natural disaster or customs delay if coming from outside of the UK).
*You can submit refund requests within 10 days after the guaranteed period for delivery (45 days) has expired. You can only initiate a refund by calling 0800 368 7770 Mon to Fri 9.30am til 4pm.Go to Homepage