Refunds & Returns Policy

Order cancellation

Orders can not be cancelled if the order processing has started . If your order has been paid and you need to change or cancel it, you must contact us within 30 minutes, . Once the packaging and shipping process has started, it can no longer be cancelled.


Your satisfaction is our number one priority. Therefore, you can request a refund or reshipment for ordered products if:

We do not issue the refund if:

*You can submit refund requests within 10 days after the guaranteed period for delivery (45 days) has expired. You can only initiate a refund by calling 0800 368 7770 Mon to Fri 9.30am til 4pm.

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