Our warehouse team and the logistics will be working 24/7 to get your items to you , please be assured we are doing everything we can to get your parcels to you as soon as possible.
Shipping Information
FREE SHIPPING
We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses in the UK , Germany & China by Royal Mail, Myhermes, ePacket or EMS and in USA by USPS.
WORLDWIDE FREE SHIPPING
We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
SHIPPING TO OVER 200 COUNTRIES
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|---|
United Kingdom/Ireland | 2-30 Business days |
Canada, Europe* | 7-30 Business days |
Australia, New Zealand* | 7-30 Business days |
Mexico, Central America, South America* | 15-30 Business days |
*This doesn’t include our 1-7 day processing time.
You can track your order HERE
You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not quickly available. For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Tel: 01244 735725 or Click HERE
You can track your order HERE
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 30 minutes. Once the packaging and shipping process has started, it can no longer be cancelled.
REFUNDS
Your satisfaction is our number one priority. Therefore, you can request a refund or reshipment for ordered products if:
- you do not receive them within the guaranteed time (45 days not including 2-7 day processing)
- you receive the wrong item
- you do not want the product you have received (but you must return the item at your expense and the item must be unused with all packaging/tags)(Refunds will be processed within 10 working days from when we receive the item)
We do not issue the refund if:
- your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- your order does not arrive due to exceptional circumstances outside our control (e.g. delayed by a natural disaster or customs delay).
*You can submit refund requests within 15 days after the guaranteed period for delivery (50 days) has expired.