T’s, C’s & Delivery information

Our warehouse team and the logistics will be working 24/7 to get your items to you , please be assured we are doing everything we can to get your parcels to you as soon as possible.

You can track your order HERE

Shipping Information

FREE SHIPPING

We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses in the UK , Germany & China by Royal Mail, Myhermes, ePacket or EMS and in USA by USPS.

WORLDWIDE FREE SHIPPING

We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.

SHIPPING TO OVER 200 COUNTRIES

We are based in Cheshire, some of our stock will be shipped from the UK and some from will be dispatched directly from one of our Chinese or German partners with post a little slower but great prices as they are dispatched directly from the manufacturer. please take in to consideration that most post could take from 1 to 4 weeks but orders usually arrive within that time frame,
IF YOUR ORDER HAS NOT ARRIVED WITHIN 50 DAYS FROM DISPATCH YOU WILL RECEIVE A FULL REFUND AND YOU CAN KEEP THE ITEM/S SHOULD/ WHEN THEY ARRIVE .

Shipping time varies by location. These are our estimates:

Location *Estimated Shipping Time
United Kingdom/Ireland 2-30 Business days
Canada, Europe* 7-30 Business days
Australia, New Zealand* 7-30 Business days
Mexico, Central America, South America* 15-30 Business days
Max delivery time – 45 business days.

*This doesn’t include our 1-7 day processing time.

You can track your order HERE

TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not quickly available. For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

Tel: 0800 368 7770 or Click HERE

We are based in Cheshire, some of our stock will be shipped from the UK and some from will be dispatched directly from one of our Chinese or German partners with post a little slower but great prices as they are dispatched directly from the manufacturer. please take in to consideration that most post could take from 1 to 4 weeks but orders usually arrive within that time frame.
IF YOUR ORDER HAS NOT ARRIVED WITHIN 50 DAYS FROM DISPATCH YOU WILL RECEIVE A FULL REFUND AND YOU CAN KEEP THE ITEM/S SHOULD/ WHEN THEY ARRIVE .

You can track your order HERE

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 30 minutes. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our number one priority. Therefore, you can request a refund or reshipment for ordered products if:

  • you do not receive them within the guaranteed time (45 days not including 2-7 day processing)
  • you receive the wrong item
  • you do not want the product you have received (but you must return the item at your expense and the item must be unused with all packaging/tags)(Refunds will be processed within 10 working days from when we receive the item)

We do not issue the refund if:

  • your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
  • your order does not arrive due to exceptional circumstances outside our control (e.g. delayed by a natural disaster or customs delay).

*You can submit refund requests within 15 days after the guaranteed period for delivery (50 days) has expired.


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